MakrNook Workshop & Craft Session Policy

Last Updated: 2026

By booking, attending, or participating in any MakrNook workshop, craft session, event, or DIY activity, you acknowledge and agree to the following policies and terms.

1. Participation & Safety

DIY workshops involve the use of tools, equipment, adhesives, paints, sharp objects, and other materials that may carry inherent risks.

All participants are required to:

·        Follow staff instructions at all times

·        Use tools and materials responsibly

·        Maintain awareness of their surroundings

·        Respect all workshop safety procedures

MakrNook is not liable for injuries, accidents, damages, or losses resulting from misuse of tools, unsafe behavior, negligence, or failure to follow instructions.

Participants who appear intoxicated, disruptive, unsafe, or unwilling to follow safety guidelines may be removed from the workshop without refund.

2. Children & Minors

Children under the age of 12 must be accompanied and actively supervised by a parent or legal guardian throughout the session.

The accompanying adult accepts full responsibility for:

·        Supervising the minor

·        Ensuring safe tool usage

·        Preventing disruptive or unsafe behavior

For group bookings involving minors, one designated adult must accept responsibility on behalf of all participating children.

MakrNook is not responsible for injuries, accidents, or damages involving minors.

3. Health & Personal Responsibility

Participants are responsible for ensuring they are physically capable of participating in workshop activities.

If you have:

·        Allergies

·        Sensitivities

·        Medical conditions

·        Respiratory concerns

·        Skin sensitivities

please consult a medical professional before attending.

Participants assume all personal responsibility related to their participation.

4. Workshop Tools & Materials

Workshop tools and materials are shared among participants and are sanitized regularly.

Participants are responsible for using all equipment properly and safely.

Any damage caused by misuse, negligence, or intentional misconduct may result in repair or replacement charges.

DIY material kits that have been collected, opened, or used are non-refundable and non-exchangeable.

5. Workshop Etiquette & Workspace Rules

To ensure a comfortable experience for all guests:

·        Only active participants may remain in the workshop area

·        Outside food is not permitted unless a private party room has been booked

·        Drinks and beverages are allowed

·        Eating inside the workshop area is prohibited

·        Participants must keep workspaces reasonably clean

·        Furniture, walls, tools, and equipment must not be intentionally marked or damaged

MakrNook reserves the right to remove participants whose behavior disrupts the experience of others.

6. Group Bookings & Shared Workspace Use

For group reservations involving projects with different completion times, guests are encouraged to select projects with similar durations so sessions may begin and finish together.

If certain participants complete their projects significantly earlier than others, MakrNook reserves the right to reassign seats or workspace areas as operationally necessary.

Each booking includes:

·        One participant

·        One workspace

·        One project/material package

Additional participants must be booked separately.

7. Booking Changes, Cancellations & Rescheduling

Due to limited seating, reserved time slots, and advance material preparation, the following booking policies apply.

Cancellation Policy

More Than 72 Hours Before Session

·        Eligible for a full refund

Refund eligibility is based on the original booking date and time.

Within 72 Hours of Session

Guests may choose one of the following:

·        Store credit

·        One-time rescheduling

·        Partial refund

All cancellations made within 72 hours are subject to a 20% non-refundable booking fee based on the total reservation amount.

The remaining 80% will be refunded or credited accordingly.

Refunds are typically processed within 5–7 business days after confirmation.

Rescheduling Policy

·        Rescheduling is permitted once only

·        Requests must be made at least 72 hours before the session

·        Project selections cannot be changed on the day of the booking

When requesting a reschedule, guests must provide a preferred new date and time.

If no new date is provided, the booking may automatically convert into store credit added to the customer’s account balance. Store credit does not expire and may be used toward future workshop bookings or in-store purchases.

Once a booking has been rescheduled:

·        It cannot be rescheduled again

·        It cannot later be converted into a refund

Guests who fail to attend a rescheduled session will be treated as no-shows and will not receive refunds or additional credits.

8. No-Show Policy

Guests who do not attend their scheduled session without prior notice will be considered no-shows.

No-shows are non-refundable and non-transferable.

9. Property Loss & Personal Injury

MakrNook is not responsible for:

·        Lost, stolen, or misplaced belongings

·        Personal injuries resulting from negligence

·        Damage caused by improper tool usage

·        Failure to follow staff instructions or workshop policies

Participants attend and participate at their own risk.

10. Photography & Promotional Use

Photos and videos may occasionally be taken during workshops for marketing, promotional, or social media purposes.

By attending, participants consent to such photography and recording.

Guests who do not wish to appear in photos or videos must notify staff upon arrival.

MakrNook does not sell participant images to third parties.

11. Incomplete Projects & Policy Violations

Workshop fees cover participation time, workspace usage, materials, and instruction.

Refunds, discounts, or additional materials will not be provided if:

·        A participant cannot complete their project

·        Materials are used incorrectly

·        A participant leaves early

·        Policies or safety rules are violated

MakrNook reserves the right to deny service, remove participants, or restrict future bookings when necessary.

12. Acceptance of Terms

By making a booking or participating in any MakrNook activity, you confirm that you:

·        Have read and understood this policy

·        Agree to all workshop rules and procedures

·        Accept personal responsibility for participation

·        Agree to any future policy updates posted by MakrNook

13. Contact Information

Email: support@makrnook.com
Phone: 647-749-0510

Workshop Address:
MakrNook
383 Queen St. W.
Toronto, ON M5V 2A5
Canada